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Exam Code: 000-609Exam Name: IBM WebSphere Data Power SOA Applicances V3.8.1 Solution IMP
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000-609 Exam Questions Total Q&A: 136 Questions and Answers
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Exam Code: 000-030Exam Name: IBM Tivoli Service Request Manager V7.2 Implementation
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Exam Code: C2040-840Exam Name: IBM Lotus Notes Domino 8 Configuring Domino Web Servers
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NO.1 How can an administrator show a KPI of incidents in the NEW status?
A. Create the KPI in the Incident application.
B. Create the KPI in the Application Designer.
C. Configure the Start Center to display the KPI.
D. Run reports in the Incident application and view the KPI.
Answer: C
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NO.2 What can be defined when creating an escalation that is enabled when a record reaches a defined
escalation point?
A. Multiple escalation points and each escalation point can be associated with only one action and one
notification.
B. Only one escalation point per action or notification to associate with the escalation before activating the
escalation.
C. Only one escalation point per action or notification to associate with the escalation before validating the
escalation.
D. Multiple escalation points and corresponding actions or notifications can be associated with the
escalation before activating the escalation.
Answer:D
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NO.3 Which statement is true about creating a self service request?
A. Multiple assets can be selected.
B. Single CIs and single assets can be selected.
C. Multiple CIs and single assets can be selected.
D. Multiple configuration items (CIs) can be selected.
Answer:B
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NO.4 Which two values are used in determining the internal priority of service desk tickets? (Choose two.)
A. Impact
B. Critical
C. Urgency
D. Indicated
E. Reported
Answer:A,C
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NO.5 What is the purpose of the Report Level Security function in the Report Administration application?
A. It allows an administrator to set the report security for a Person Group.
B. It allows an administrator to set the security for a single report on the Security tab.
C. It allows an administrator to set the security for a selected type of report or all reports.
D. It allows an administrator to set the group security for an application and all reports in the selected
application.
Answer: B
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NO.6 Which minimum data must match in the Service Level Agreement (SLA) and the record to allow IBM
Tivoli Service Request Manager V7.2 to logically select an SLA to apply to a work order or ticket record?
A. Escalation Point
B. Data on the Conditions tab
C. Data on the Service Level Agreement tab
D. Start Date, End Date, Object, Commitment
Answer:B
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NO.7 Which Application Designer function must be performed to obtain the files required to modify lookup
IDs?
A. Export System XML
B. Export Application Definition
C. Add/Modify Signature Options
D. Duplicate Application Definition
Answer: A
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NO.8 Why is the httpd.conf file edited when configuring the ability to link or attach documents in IBM Tivoli
Service Request Manager V7.2?
A. to identify the root directory for attached documents
B. to specify the type of documents that can be attached
C. to identify what documents to exclude from attachment
D. to specify the number of documents that can be attached
Answer: A
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