CMQ-OE Real Questions, CMQ-OE PDF VCE

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Exam Code: CMQ-OE
Exam Name: Certified Manager of Quality/Organizational Excellence Exam
One year free update, No help, Full refund!
CMQ-OE PDF VCE Total Q&A: 175 Questions and Answers
Last Update: 2014-09-27

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NO.1 Although an organization may have clearly communicated plans and have good cross
functional relationships but because of vertical communication alignment of goals and activities is
often slower. A possible solution to this issue is:
A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the
organization
B. To communicate, communicate, and communicate!
C. To ensure that authority levels are clearly spelled out for typical situations
D. To have employees go outside the organizational walls
Answer: C

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NO.2 A facilitator notices that the team jumps to conclusions after only one or two members have
stated their opinion.
The facilitator should:
A. Tell the team to have a nonbinding vote before beginning a discussion, which will make each
person's view apparent.
B. Ask the team to fill out a questionnaire rating themselves on effective group process.
C. Tell the quiet members they need to speak out.
D. Ask what the impact will be on the team if they don't adequately discuss issues.
Answer: D

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NO.3 Scenario planning is used for:
A. Deciding which continuous improvement project recommendations to implement first.
B. Determining which method of financial analysis to use.
C. Envisioning several alternative strategic viewpoints.
D. Analyzing the results of a SWOT analysis.
Answer: C

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NO.4 Management's goal is to continually improve customer service and satisfaction. Their actions
include the following. Which of these actions is least likely to help achieve the goal?
A. Provide for positive reinforcement to employees who are trying to satisfy customers.
B. Encourage and support cooperation and conformance to quality standards amongst internal
customers.
C. Establish an employee suggestion box system.
D. Ensure that employees have the training, information, and physical things they need to do their
jobs well.
Answer: C

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NO.5 Which of the following is true?
A. Training to be delivered via an in-house intranet is likely to be more costly to develop than
classroom-type training.
B. Training embedded in a transaction-processing computer program is usually ineffective as well as
annoying to operators.
C. A printed training workbook serves only one purpose-documentation of textual content.
D. OJT is how an "old hand" teaches a new hire how things are done-it involves no structure or
instructional standards.
Answer: A

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NO.6 In a typical organization, there are many different strategies and people put their focus where
it seems best placed, but this may not agree with what is actually expected or desired. A possible
solution for such a situation is:
A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the
organization
B. To communicate, communicate, and communicate!
C. To ensure that authority levels are clearly spelled out for typical situations
D. To have employees go outside the organizational walls
Answer: B

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NO.7 A small chain of five retail stores has just completed its initial strategic planning and wishes to
determine the effectiveness of its plans for the first year. They should track and measure:
A. Results from action plans.
B. Frequency of application of the quality policy.
C. Attainment of the strategic objectives.
D. Organization goals.
Answer: C

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NO.8 Which of the following best describes the differences between crossfunctional and matrix
organizations?
A. Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.
B. Cross-functionals are often temporary, whereas matrices are permanent.
C. Cross-functionals deal with internal groups, whereas matrices deal with external groups.
D. Cross-functionals usually consist of personnel with technical skills, whereas matrices usually
consist of high-level functional executives.
Answer: A

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