2014年5月29日星期四

BH0-013 VCE Dumps, BH0-009 Exam Tests

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BH0-013Exam Code: BH0-013
Exam Name: Foundation Certificate in Business Analysis
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BH0-013 Real Questions Total Q&A: 160 Questions and Answers
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BH0-009Exam Code: BH0-009
Exam Name: ITSM Foundation Certificate in Problem & Incident Management
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BH0-009 Exam Dumps Total Q&A: 75 Questions and Answers
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NO.1 When generating alternatives why is an expanded number of choices desirable?
A.To make sure any 'pet' alternatives are considered.
B.To increase the chances of picking a winner.
C.To ensure a complete, balanced set of alternatives.
D.To ensure the recommendation gets approved.
Answer: C

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NO.2 Which of the following activities is NOT part of Situation Appraisal?
A.Identify concerns.
B.Set priority.
C.Identify possible causes.
D.Plan involvement.
Answer: C

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NO.3 When confirming the most probable cause, you should choose methods that are
A.Easiest, quickest, cheapest, safest, surest.
B.Things that you can do right now.
C.Acceptable to everyone who will be involved.
D.Able to be done experimentally i.e.not in live.
Answer: A

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NO.4 Why are Turnaround Questions used when developing a problem specification?
A.To drill down to the most specific answer.
B.To get lots of information.
C.When you stop making progress
D.To involve more people.
Answer: A

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NO.5 In the Balance of Consequences, which of the consequence types should be used first to drive
behavioural change?
a)Immediate Positive.
b)Immediate Negative.
c)Delayed Positive.
d)Delayed Negative.
A.a and b.
B.c and d.
C.a only.
D.b only.
Answer: C

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NO.6 Once you have found the cause of a problem, you should use Think Beyond the Fix to prevent
recurrence.What are two ways to Think Beyond the Fix?
A.Extend the cause, extend the fix.
B.Identify likely causes, take preventive action.
C.Identify distinctions, identify changes.
D.Identify likely effects, plan contingent action.
Answer: A

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NO.7 In Decision Analysis, actions to reduce risk:
a)Take a great amount of planning.
b)Can be done quickly and simply.
c)Should only be done when the risks are high.
d)Should bring risk to an acceptable level.
A.a and b.
B.b and d.
C.c only.
D.d only.
Answer: B

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NO.8 Which of the following activities would initially help identify how green an organisation currently is?
A. Developing a Stakeholder Map.
B. Drafting an action register.
C. Holding a fact-finding workshop.
D. Creating a carbon accounting system.
Answer: C

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